Successful students will finish this course with a foundational understanding of customer service and sales concepts that can be applied to any given situation. Also, receive 3 credits towards Hospitality at Montgomery County Community College.
What certification will I receive upon successful completion of this program?
At the end of the program, successful students will receive 3 credits towards Hospitality at Montgomery County Community College and a nationally recognized certificate issued by the National Retail Federation.
What skills will I learn?
Students will learn about the retail industry, the role of a sales associate, and the value of:
- Delivering excellent customer service
- Strategies that drive sales
- Understanding store operations
- Getting and keeping a job in retail.